FAQs

General Inquiries

Yes we offer shipping to nearly all countries of the world.

There are no charges by customs when products arrive to US. Other countries may vary by country to country, but still MOISAI is not responsible for any import duties incurred upon shipping to foreign territories. 

Please check with your local Customs office for import duty rates.

If you’re looking to return or exchange your order for whatever reason, we’re here to help!

We offer free returns or exchanges within 30 days of receiving your order.

You can return your product for a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

Discounted items are final and cannot be returned or exchanged, items with custom engraving can not be returned.

Returned items must have no visible signs of wear or use. You are responsible for paying shipping and custom fees. There is 10% product price fee for restocking. So full refund will be 90% of product price

To initiate a return or exchange, please contact us.

MOISAI Hand-Crafted Drums

We would recommend just listen to your senses and your feelings.

Try to focus on how you play and how it sounds for you and for other who hear you.

With authentic drums it's possible to play from notes and the handbooks that we're providing.

Also, have a look at our tutorial section where you'll find videos which will teach you how to play!

Hand-crafted drum's color will stay “forever”.

The oxide which creates color is under strong powder paint lacquer.

So if you don’t damage the lacquer oxide will stay untouched.


It requires about 3 hours for 1 person to make a tongue drum with all tools.

So yes, it's labor intensive, but we love making them!

TUNER

It’s very easy to access tuning magnets, just flip your drum on the side and put your hand inside.

For some people hole can be a little bit too small.. But I can’t make it very big. It would run the resonance of the instrument.

After that just take magnets and slide them over tongues. Trust me it’s really very simple. It takes just a few minutes to tune MOISAI drum.

At the moment we're making split tongues only on bigger 30cm/12inch drums.

Using split tongues allows to make more notes, which are tuned in resonant frequency.

This way instrument sound is expanded towards another level – longer sustain, wider, deeper sound.

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